Legal

Privacy Policy

Last Updated: 10 June 2026 · Effective: 10 June 2026

1. Introduction

Mongkut ("we", "us", "our"), operating at 56/3 Thanon Ratchadamnoen, Phra Nakhon, Bangkok 10200, Thailand, is committed to handling personal data responsibly. This policy sets out what data we collect, why we collect it, and how we protect it.

This policy applies to personal data collected through this website and through our watch repair services. If you have any questions, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

Contact form submissions: name, email address, telephone number (optional), and message content.
Service enquiries and intake: information relevant to the watch service, including descriptions of the piece and any agreed scope of work.
Website analytics: anonymised browsing data collected via cookies where consent has been given (see Section 5).

We do not collect payment card data directly. Any payment processing is handled through separate, compliant channels.

Legal basis: Data submitted through contact forms is processed on the basis of your consent and our legitimate interest in responding to service enquiries. Service intake data is processed on the basis of contract performance.

Retention: Contact enquiry data is retained for up to two years unless you request deletion. Service records are retained for up to seven years for accounting and dispute purposes, then securely deleted.

3. How We Use Your Data

To respond to enquiries submitted through the contact form.
To manage the watch service you have requested — intake, progress updates, and collection.
To maintain service records for reference in the event of any dispute.
To comply with applicable Thai law and regulatory obligations.

We do not sell, rent, or share personal data with third parties for marketing purposes. Where third-party services are used (such as analytics providers), data is shared only as described in Section 5.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or misuse. These include:

HTTPS encryption for all data in transit on this website.
Restricted access to personal data — only staff who need it for their role can access it.
Secure storage of physical service records within the studio.
Regular review of data handling practices.

In the event of a data breach that poses a risk to your rights, we will notify affected individuals within 72 hours of becoming aware of the breach where this is practicable.

5. Cookies

This website uses cookies. Essential cookies are required for the site to function. Optional cookies (analytics, preferences) are only set with your consent, which you can provide or withdraw through the cookie notice displayed on first visit.

For full details on the cookies we use, please see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights in relation to your personal data:

Right to access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate data.
Right to erasure: request deletion of your data, subject to our legal obligations.
Right to object: object to processing based on legitimate interests.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
Right to data portability: receive your data in a structured, commonly used format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC) if you believe your rights have not been respected.

7. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any external sites you visit.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after any changes constitutes acceptance of the updated policy.

10. Contact

For data-related enquiries, please contact:

Mongkut
56/3 Thanon Ratchadamnoen, Phra Nakhon, Bangkok 10200, Thailand
Email: [email protected]
Phone: +66 2 718 3942